Water Leaks

Leak Prevention

EPA research has found that up to 14% of residential water use is related to leaks. Water leaks can have a major impact on your water bills and on the water system.

Eastsound Water’s EyeOnWater system provides members the opportunity to program automated leak detection alerts. Every member is encouraged to use the EyeOnWater system and set up the leak detection system.

The single most common source of leaks are toilets. Leaky toilet flappers allow water to consistently, and often silently, run from the toilet tank into the toilet bowl.

The second most common leak source is outdoor irrigation systems, especially automated ones.

Your water meter is the demarcation between where EWUA’s infrastructure and responsibility ends and the property owner’s water lines and responsibility begins. Any water leak that is detected by a water meter is the property owner’s responsibility.

EWUA has written a brochure to help members diagnose their water leaks: “So You Suspect You Have a Water Leak?”

EWUA also has a “Catastrophic Leak Policy” (terms and application) that can provide some relief from high water bills associated with leaks. To qualify for Catastrophic Leak Relief, a member must respond promptly to the leak and complete a repair that will significantly reduce the risk of a reoccurrence.

EWUA maintains a list of local contractors who might be of assistance with locating and repairing water leaks. Contact us for a referral. (EWUA receives no compensation from these referrals and accepts no responsibility for their work or performance.)

REPORT A LEAK

Contact Eastsound Water if you suspect a leak or if the usage indicated on your bill is higher than you expected. We’ll be happy to help you diagnose a problem. If you spot a “wet area” during the dry season or notice water where normally it isn’t present, please give us a call at (360) 376-2127 so we can check it out.

If we’re not in the office, the automated phone system will talk you through your emergency situation. The first instruction on the phone is “If you have an emergency, please dial *219 now, and expect to give a call-back number.” Visit our Water Emergency page for more information.

To avoid potential emergencies, you should know where your home’s water shut-off valve is, and should close it if you are planning to be away from home for an extended period. EWUA can also be asked to shut your water service off at the water meter to limit the potential cost and property damage due to an unforeseen leak or plumbing failure.